Sales of Physical Items:
All payments are to be made via the secure services of PayPal before manufacture and/or despatch of your item. You are protected by PayPal’s buyer policies. If you would like to discuss an alternative payment method, please contact me and I will accommodate your request wherever possible. See below for returns and refund policies.
When purchasing digital items through msabansmith.com, you will be taken through the PayPal payment process and your download links will be provided upon full payment of the item cost. See below for License permissions.
Workshops and Lessons:
In most cases, where the lesson or workshop is for you, please contact me to book a mutually convenient date prior to making a purchase. If purchasing as a gift, a prearranged date is not necessary, but the lesson/workshop will need to be booked to take place within three months of purchase. You can then use the website to pay for the workshop/lesson and complete the date and name of the attendee at the check-out point. Half Day Workshops/Lessons start at either 9:30am or 1pm, will last for approximately 3 hours and will include tea/coffee refreshment at our coffee shop. Full Day workshops/lessons start at 9:30, will end at approximately 4:30pm and include lunch, tea and coffee at our coffee shop. An email will be sent prior to the workshop/lesson detailing some important personal health and safety considerations such as clothing, hair, rings, shoes etc. It may also include other important information.
Items that are pre-made will be despatched by the paid for service within 5 days of ordering. Items that are made to order will usually be made and despatched within 10-15 days, depending on number of orders that need making and the complexity of the item ordered. Depending on holidays, workloads and extraneous circumstances, delivery/dispatch times may be extended. If you are concerned, please contact me for an update.
Copyright and Licenses:
When purchasing a digital product, such as a download of a design, you have the choice of a personal license or commercial license.
Personal License: By purchasing a personal license, you are granted non-exclusive rights to use the design for and on items you intend to use/have for yourself or your family, or for gifts that you intend to give to someone without any reward/payment whatsoever. On items that use a personal license design by M. Saban-Smith, written credit must be made to the originator of the design in blogs, social or other media publications.
Commercial License: By purchasing a commercial license, you are granted non-exclusive rights to use the design for/on items up to 500 times that you intend to sell for financial or other reward. This includes making an item as a ‘favour’ or ‘in-exchange’.
Copyright: Copyright of all items, both digital and physical remains with Martin Saban-Smith at all times unless otherwise stated. Some designs use freely available, public domain images and I follow all guidelines for selling them on, and give due credit to the owners where instructed. These instructions are printed on the design which you must also follow. Copyright thieves will be prosecuted.
Returns, Refunds, Cancellations and No-Shows Policy:
All items leave the workshop in perfect condition. Returns and Refunds will only be accepted if the item you purchased is not fit for purpose or damaged and must be returned in the same condition as it was received at your expense within 7 days of receipt. A full refund of the purchase price and your initial postage will then be made. It is not possible to accept returns or give refunds on items that are made to order such as commissioned pieces of woodturning or custom tool handles. If an item is received damaged, contact me to discuss returns for refunds. Damages will be claimed from the shipping provider. Refunds are not possible on digital/downloaded items. Workshops and Lessons: If a workshop/lesson is booked and paid for with a confirmed date and you need to cancel, there will be a 50% cancellation fee up to two weeks in advance of the workshop/lesson date, after which time the cancellation fee is 100%. If you would prefer to postpone, an alternative date can be arranged at a mutually convenient time within three months of the original date. Gift Bookings (where no date has been confirmed) will expire three months after the payment date and no refund will be due. There will be no refund due if the attendee fails to show-up for their lesson or is more than one hour late for their appointment. Any refund due in any circumstances will be made within seven days.
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Email: Contact Me.