Terms and Conditions

1. Supplier identification

msabansmith.com is a site operated by Hampshire Sheen Ltd.

We are registered in England and Wales under company number 9817729 and with our registered office at Garthowen, Alton Lane, Four Marks, Hampshire, GU34 5AJ.

Our main trading address is: Garthowen Garden Centre, Alton Lane, Four Marks, Hampshire, GU34 5AJ

Our VAT number is 250 4876 03.

2. Privacy Policy & Cookies

 

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

Email newsletter

  • If you sign up to our newsletter we may use your email address to send you information about products or services.
  • You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.
  • Customers are added to the mailing list automatically unless the permission box is unchecked.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from. 

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.

    Disclosure of personal data

  • We may disclose your personal data:
    If we sell our business.
    To agents and service providers.
    In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

 

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

3. Product information

The products on this website come from a variety of sources both in the UK and overseas. Many of them are handmade and therefore, may vary in consistency between batches made. They are generally considered to be hazardous and should be kept away from children at all times and the user of the product should follow the guidelines on the packaging regarding correct use, and the use of personal protection equipment. We cannot be held liable for improper use of any of the products for sale on msabansmith.com. Hampshire Sheen and Intrinsic Colours products are not able to be shipped from the UK. Orders from overseas will be refunded as soon as possible after receipt of the order.

Product Waiting List
The waiting list feature on the site is provided to you to let you know when out of stock products are available again. If you are on the waiting list for a product, you will receive an email when it comes back into stock. Orders on waiting list products are dealt with on a first come, first served basis – therefore you are not guaranteed that the product you are waiting for will be available when you come to order it after receiving the notification email. Products with customers waiting will be given 24 hours to place an order before the stock is promoted on social media.

Shavings Loyalty Points

  • One ‘Shaving’ will awarded to you for every pound you spend;
  • You can save your Shavings up in your account and spend them all at once or a few at a time;
  • The exchange rate is 100 ‘Shavings’ for £1.00 off your next order;
  • Earn 50 ‘Shavings’ for each product review you leave;
  • Some products will have special Shavings Bonuses on earning you even more!;
  • New customers will automatically receive 100 ‘Shavings’ Points when opening an account.

4. Right to cancel

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods, you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract. 

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. 

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
  • for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
  • for the supply of audio or video recordings or computer software if they are unsealed by you.
  • for the supply of newspapers, periodicals or magazines.
  • for gaming, betting or lottery services.

 5. Notices

All notices you send us must be sent to the contact details on this site (link). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

6. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.