Shipping & Returns

For our shipping providers, we use Federal Express for the UK, USA, Canada and Australia and UPS for the EU. They have both proved to be exceptionally reliable with their services for the past three years, and I am happy to bring their services over to our retail side.
We’ll do our best to send your order the same day if you place it before midday, Monday to Friday. After that time (plus weekends and holidays), your order will be sent the next working day. Please be aware, that due to demonstration and show commitments, this may not always be possible.
The prices below are given at cost price and are set by FedEx, include VAT.


United Kingdom

Free Shipping on orders over £50.00
FedEx Next Day (up to 25kg): £8.40 inc VAT


Isle of Wight – 2 to 3 Days

FedEx 2-3 Day ServiceUp to 25kg: £24 inc VAT; 25kg+: £30 inc VAT.
Postcodes Applicable: PO30 – PO41


Highlands and Islands – 2 to 3 Days

FedEx 2-3 Day ServiceUp to 10kg: £24 inc VAT; 10kg – 15kg: £30 inc VAT.
Postcodes Applicable: AB42 3LR, AB42 3LS, AB42 3LT, AB42 3LU, AB42 3LY, AB42 3PD, AB42 3Q, AB42 3WX, AB42 3WY, AB42 3YR, AB42 4, AB42 5, AB43 – AB45, AB51 – AB56, FK19 – FK21, HS, IV1, IV10 – IV19, IV2, IV20 – IV28, IV3, IV30 – IV32, IV36, IV4, IV40 – IV49, IV5, IV51 – IV56, IV6, IV63, IV7, IV8, IV9, KA27, KA28, KW1, KW10 – KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, PA20 – PA49, PA60 – PA78, PA80, PH1 1AB, PH1 1NW, PH1 1PY, PH1 1PZ, PH1 1QA, PH1 1QG, PH1 1QH, PH1 1QJ, PH1 1QL, PH1 1QN, PH1 1QP, PH1 1QT, PH1 1QW, PH1 1TD, PH1 1TE, PH1 1TG, PH1 1TH, PH1 1W, PH1 3PA, PH1 3RX, PH1 3RY, PH1 3RZ, PH1 3SB, PH1 3SD, PH1 3SE, PH1 3SF, PH1 3SG, PH1 3SH, PH1 3SJ, PH1 3SL, PH1 3SN, PH1 3SQ, PH1 3TB, PH1 3TD, PH1 3TE, PH1 3TF, PH1 3TG, PH1 3TH, PH1 3TJ, PH1 3TL, PH1 3TN, PH1 3TQ, PH1 4, PH10 6RG, PH10 6RQ, PH10 6SD, PH10 6SH, PH10 6SJ, PH10 6SP, PH10 7JG, PH10 7JH, PH10 7JJ, PH10 7JL, PH10 7JN, PH10 7JP, PH10 7JQ, PH10 7JR, PH10 7JS, PH10 7JT, PH10 7JW, PH10 7JX, PH10 7JY, PH10 7JZ, PH10 7L, PH10 7N, PH10 7P, PH10 7QB, PH10 7QD, PH10 7QE, PH10 7QF, PH10 7QG, PH10 7QQ, PH15 – PH26, PH30 – PH44, PH49, PH5, PH50, PH6, PH7, PH8, PH9, ZE, ZE1, ZE2, ZE3


Northern Ireland & Isle of Man 2 to 3 Days

FedEx 2-3 Day ServiceUp to 10kg: £42 inc VAT; 10kg – 15kg: £48 inc VAT.
Postcodes Applicable: BT, IM, TR21, TR22, TR23, TR24, TR25


Channel Islands 2 – 5 Days

FedEx 2-3 Day ServiceUp to 10kg: £72 inc VAT; 10kg – 15kg: £78 inc VAT.
Postcodes Applicable: GY, GY10, GY9, JE

OVERSEAS

Please enter your address and your shipping cost will be calculated automatically.

What if My Order Doesn’t Arrive?

It is highly unlikely that your order will not arrive. If your order does not arrive on the notified date given to you (and us), I can chase it for you. Please contact me in this instance.

I cannot issue gift and apparel replacement orders until 10 working days after dispatch for the UK and 28 days for international order. This is because I cannot claim from royal mail until this time.

If an order does not arrive, I recommend checking at your local post office and confirming your address before contacting us. Please also note that we must be notified within 30 days of any orders that have not arrived. After this time I cannot replace any orders free of charge.

Returns

You have 14 days from the date of receipt to return your order, at your expense for a full refund of the returned items. The returned items must be unopened, unused and in a state fit for resale for a return to be accepted. I cannot accept any returns for gifts and apparel for any reason, unless a product is faulty, because they are made for you to order. The returns address is: M. Saban-Smith, Garthowen Garden Centre, Alton Lane, Four Marks, Hampshire. GU34 5AJ. If you have a faulty item, let us know by email with a photo and a description of the fault, and in the first instance, we’ll gladly organise a replacement for you.